Frequently Asked Questions (FAQ's)


What if I have bags of groceries?

The driver will be more than happy to assist you in loading the groceries into the vehicle. We will even mark the grocery bags with your name when we have more people to pickup. And when you get home, the driver will aid you in placing the groceries inside your door, but the driver is not allowed to enter your home more than one step, so please understand that due to liability issues that we must adhere to. This is also to protect you and the driver from any type of situation that is uncomfortable.

What if I need help to the vehicle?

The driver will pull into your driveway, or as close as possible to your door. We will announce that we are there by knocking on your door. If you feel that you need help walking to the door of the bus, just ask the driver for assistance and they will be more than happy to assist you. (All our employees have been trained in Passenger Assistance Techniques).

If you are in a wheelchair, our drivers will assist you in moving to the vehicle. However, again liability procedures, and for the safety of our employees, we will not move a wheelchair down or up more than one step. If you do not have a wheelchair ramp, or a situation which requires more than one step up or down from your home, we request that you inform the Reservation Agent at the time of scheduling so that we can assist you properly.

What if I need help to travel?

Geauga County Transit has the experience and training to assist you in providing a safe trip to your destination. However, there are times that you may need help to ride. This help could be a personal care attendant or a nurse to ride with you to your appointment. Simply let us know at the time that you schedule your trip that you will be travelling with an assistant, and we will make arrangements to accommodate you and your aide.

How many days in advance can I schedule a trip?

Trips can be scheduled up to one week in advanced. It is best when we have at least three days notice, but if you are flexible, there are many times that we can schedule a trip for the next day, and in some situations, even the same day. As an example, when you make your doctor's appointment, tell the doctor's office that you will be arriving on Geauga County Transit, and then call us to schedule the trip. In this way, we can be sure of getting you to your appointment with time to relax.

What if my appointment runs late?

Don't worry, when you are ready to be picked up, simply ask the doctor's office to call us and let us know that you are ready to be picked up. We will send a bus for you as soon as possible.

What if my appointment times change?

Again, just call us. Our Reservation Agents will be more than happy to reschedule your ride based on your needs.

Will the bus take me directly to my destination?

Sometimes we will. But more than likely, we will be picking up other riders going in the same general direction as you are. But don't worry, we will get you to your appointment on time.

Does the driver make change?

No. We have a policy of exact fare only. This is another way to protect the driver and you. When you board the vehicle, simply place the fare into the blue farebox.

How do I receive a reduced fare?

Geauga County Transit participates in the Elderly and Disabled Program of the Ohio Department of Transportation and the Federal Transit Administration. This program permits transit systems to offer half-priced fares to those eligible. Each person who wishes to be considered for the half-priced fare elderly and disabled program must complete an application available from this site (click here for a fillable/printable form) or the Geauga County Transit office.

  • The documentation required for persons 65 years of age or older includes a COPY of a drivers license, birth certificate or state issued ID card.
  • The documentation required for disabled persons to be eligible will include SSI or Social Security Disability determination letters, written documentation from a physician, or other health care professional indicating that the person meets the criteria established by the Americans with Disabilities Act.
Why is it important to cancel trips if I don't need them?

Geauga County Transit has been experiencing increased ridership each year, and if you schedule a trip that you don't need, you are taking away the ability of someone else to use the system. Remember to be considerate of everyone, if you do not need the trip just call us and cancel so we then can use the seat for another rider.

Can I make extra stops?

Yes, however each additional stop of 5 minutes or less will be an extra $1.00.  Extra stops of more than 5 minutes will be subject to regular one way trip pricing.  Simply inform the Reservation Agent when you book your trip that you need to make extra stops.

What if I can not afford the trip?

If you need financial assistance, we can help. We have a reduced fare program for seniors and for riders with impairments. Or we can direct you to an agency that may be able to provide for fare. Call us and we will help.

Can I buy passes?

Yes. Call our office and we will help. You can buy a pass to eliminate the need to carry cash.

Do I have to wear a seat belt in the vehicle?

Your safety is our utmost responsibility. Wearing a seat belt has been proven to reduce your risk of injury or death in an accident. Each seat on every bus has a seat belt. Wheelchair positions have seat belts and shoulder straps. It is always necessary to properly wear you seat belt.

Can I ride the wheelchair ramp if I have problems stepping onto the bus?

The Americans with Disabilities Act of 1992 mandates that for whatever reason, if a rider can not use the steps into the vehicle, that the wheelchair lift be provided as a means to embark onto the bus. Each lift has support handles that you can use. However, under no circumstances can a driver or passenger assistance helper ride the wheelchair lift with you.

Can I schedule rides for other people?

It is best if you let other people in your party call and schedule their own trip. An exception to this procedure would be when there are multiple riders from the same pickup location, going to the same destination. Then we would only need to know the names of the riders, and how the trip who the trip would be paid for.

How do I cancel a scheduled trip?

If for any reason you determine that you no longer need the trip, simply call the office on our toll-free number 1-888-287-7190, and tell the Reservation Agent that you no longer need the trip. In this manner we can use the trip for another rider. It is the right thing to do!

Don't be a "No Show"

When a rider schedules a trip and then does not call us to cancel the trip prior to the vehicle arriving at the riders pickup location, this is considered a "No Show" Our computerized database tracks each "No Show" A record of is maintained of each occurrence for each client and this information is tracked weekly, monthly, and annually. Geauga County Transit has a policy that can restrict access to the system for a rider with excessive "No Shows" over a specific period of time.

Each trip that is not cancelled takes away a trip from someone else. It also increases the cost of doing business in drivers wages, fuel and lost time. Think about how you would feel if you drove 20 miles to pickup a friend and they were not there! Then you had to turn around and drive to another 20 miles back home! It is the same for Geauga County Transit. We have to travel to the pickup location, determine that the rider is not there, then travel to our next pickup or drop off location. Please don't be a "No Show".

Do you need help?

If for any reason you need additional assistance in scheduling a trip, or are not sure how the system can help you with your travel needs, just call us at 1-888-287-7190.